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FAQ

Can I download torrents while connected to the VPN?

Yes.  We do not block any ports or throttle traffic so you are free to download torrents using...

Do you offer a free VPN trial?

No we do not provide free trial options, however we do provide a 7 day money back guarantee.

Do you store any information or track me?

No, we do not store any logs whatsoever.  For detailed information please read our Privacy Policy.

How can I get support?

You can get support by referring to the knowledgebase, by sending a request to our support team...

How do I install / setup Alias VPN

Please refer to our VPN download page or our VPN setup guides for detailed information on how to...

How does a VPN protect my data?

Once you connect to our VPN service all your data is encrypted allowing you to send data securely...

How many devices can be connected to Alias VPN simultaneously with one account?

With each subscription you can connect and secure up to 5 devices at the same time.

In what locations do you provide VPN servers?

We currently have VPN servers located in cities like Amsterdam, London, Falkenstein, Frankfurt,...

What is the difference between UDP and TCP, and which should I use?

TCP and UDP are the most widely used protocols to send data packets over the internet. The TCP...

What is your refund policy?

If you are not 100% satisfied with our service within 7 days we will give you a full refund*. *...

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